2 Hearts Pty Limited, trading as SOWSEW, referred to below as SOWSEW, is an online retailer and reseller of new and second-hand consumer fashion goods, artworks and collectibles.

Your Privacy and Security is Our Priority

SOWSEW values our relationship with you and the other users of this website. We recognise that your privacy is very important to you and that you have a right to control your personal information. We understand that you may be concerned about our collection, use, and disclosure of your personally identifiable information that we may collect when you buy and sell fashion goods with us, including through our website. Accordingly, we have implemented this Privacy Policy to inform you of the information that we collect from you, how we collect this information, and what we do with it after we collect it.

This web site is subject to the National Privacy Principles under the Australian Privacy Act 1988 (as amended by the Privacy Amendment (Private Sector) Act 2000). This Privacy Statement explains in general terms how we protect the privacy of your personal information under the National Privacy Principles. It will apply to any personal information you provide to us when registering with us.

SOWSEWs Commitment to Online Security

Your personal information is treated with the greatest of care. SOWSEW will take all reasonable steps to keep secure any and all information which we hold about you.

Personal information may be stored both electronically on our computer system, and in hard-copy form. Firewalls, passwords, anti-virus software and email filters act to protect all our electronic information. We take all necessary measures to ensure the security of hard-copy information. Once your transaction is finalised, both the electronic and hard-copy information are securely archived. After a period of 7 years, both the electronic and hard-copy information will be destroyed.

What Information Do We Collect?

The types of personal information that we collect from you will depend on the circumstances of collection and on the type of services you request from us. For example, if you authorise us to sell on your behalf your fashion garments or if you want to purchase a product from this website we may collect details such as your name, address, delivery address, telephone numbers and other information relevant to the consignment, or purchase agreement.

As we are required by law to obtain your consent to the collection of "sensitive information", we will assume that you have given consent to the collection of all information you have provided to us for use in accordance with this Statement, unless you tell us otherwise.

How Your Information May Be Shared

We will never sell or rent your personal information.

We generally collect your personal information for the following purposes:

1. To facilitate your access to our website, products and services
2. To deliver products you have ordered from us
3. To conduct marketing activities
4. To provide you with information about our products and services
5. To seek your opinion on our products, services, marketing and website

Some of the personal information we collect is essential for us to be able to accurately identify who is using the service. Other types of personal information we collect help us to develop a profile of who is using our service and what their interests are as this assists us in offering products to suit the needs of the users of this website.

We may disclose your personal information to third parties for the purpose for which the information was collected or for related purposes, for example to complete a transaction on your behalf or provide you with a product that you purchased. We engage third party contractors to perform services for us which involves the contractor handling personal information we hold. We currently engage third party contractors to:

1. Deliver products purchased from this website – for example,Australia Post and Courier/Freight companies); and
2. Provide electronic funds transfer services, credit card account processing and related services – for example, Paypal.

In these situations, the third party contractor is strictly prohibited from using any personal information about you except for the specific purpose for which we have supplied.

SOWSEW may release personal information under the following circumstances:

1. where it is necessary to prevent a threat to life or health;
2. where its release is authorised or required by law (for example, a subpoena) or regulation or is requested by a government agency;
3. where our records indicate a company or an individual may be engaged in fraudulent activity or other deceptive practices that a governmental agency should be made aware of; or
4. SOWSEW may also disclose your personal information to various law enforcement agencies and governments around the world for security, customs and immigration purposes reasonably necessary to enforce the law or necessary to investigate a suspected unlawful activity.

Access to and Correction of your information

SOWSEW will, on request, provide you with access to the information we hold about you unless there is an exception which applies under the National Privacy Principles. We may recover from you our reasonable costs of supplying you with access to this information. Your request to provide access to this information will be dealt with within in a reasonable time. If we ever refuse to provide you with access to the information, we will provide you with reasons for the refusal and inform you of any exceptions relied upon under the National Privacy Principles.

We take reasonable steps to ensure that your personal information is accurate, complete, and up-to-date whenever we collect or use it. If the personal information we hold about you is inaccurate, incomplete or out-of-date, please contact us and we will take reasonable steps to either correct this information, or if necessary, discuss alternative action with you.

Invite a friend

SOWSEW provides facilities throughout the site to refer friends to SOWSEW. You may not use the "Invite a friend" service or other email forwarding services that we offer to send spam or otherwise send content that would violate our privacy policy or Terms and Conditions. We do not permanently store, sell, or rent these email messages or the email addresses.

Customer/Membership Registration

Our site's registration form requires you to provide us contact information and may also require demographic information. We may use your contact information from the registration form to send you information about our company. Your contact information is also used to contact you when necessary.

Passwords

You are responsible for all actions taken with your user name, email address and password. We therefore recommend that you do not disclose your SOWSEW password to any third parties. If you choose to share your user name, email address and password or your information with third parties to provide you additional services, you are responsible for all actions taken with this information and therefore you should review that third party's privacy policy.

Transactions are processed via an industry standard secure https connection using IP Solutions International as a third party payment gateway. This means that you can be assured that your sensitive data such as credit card numbers will remain confidential because all information is 128bit encrypted. The server we connect to is authenticated through PKI certificates issued by a root Certificate Authority. Our payment page is also fully PCI DSS compliant please visit https://www.pcisecuritystandards.org/tech/ for more information.

Cookies

Cookies are small pieces of information that are stored in a browser-related file on your computer's hard drive when you use our Web site. We use cookies to improve the member experience. We also use them to deliver information and fresh content specific to your interests. Cookies are widely used on most major Web sites.

SOWSEW mostly uses "session" cookies, which are removed from your computer once you leave SOWSEW. These are used so our service can remember that you have logged in already and prevent you doing so more frequently. The technology we use (Microsoft .NET), requires the use of session cookies. Session cookies expire and are deleted after 30 minutes of no activity on SOWSEW.

SOWSEW also uses persistent cookies to personalise the user experience, to help protect our members and to provide us with research information (such as how often members visit SOWSEW each month). Persistent cookies allow us to track users on SOWSEW and help us identify users abusing the SOWSEW service.

Customer/Membership Removal (OPTING OUT)

If you wish to be removed from our database for any reason, simply send us an email requesting to be removed via our Contact Us Page.

We are here to help and we want to resolve your concerns. If you have any questions or comments regarding this Privacy Policy, please contact us through the provisions through our Contact Us page, or the contact details provided below.

If you wish to gain access to your personal information, wish to complain about our services or a breach of your privacy, or you have any query on how your personal information is collected or used, please do not hesitate to call us and/or forward your request, complaint or query to the address below.

We will respond to your query or complaint as soon as possible.

Email: gilly@sowsew.com
Telephone: 0404 970 178

Updates to our Website & Information practices

SOWSEW reserves the right to add to, delete or change these terms due to changes in Internet technology and the applicable law. As such, you should please check this page from time to time for such changes, so you have our most current Privacy policy.

Thank you.